Building voice AI that survives production
A demo that works once and a system that works at call volume are different engineering problems. Here is where the difficulty actually lives — and how we design around it.
Read moreAbout us - A scarce capability, not a staffing line item
Pergamon Consultants is an AI systems consulting firm. We help organizations build production-grade AI infrastructure — the agentic, voice, and real-time systems that have to keep working long after the demo.
Most teams can prototype with an LLM. Far fewer can ship an AI system that survives contact with real users, real latency, and real failure. That gap — between a promising demo and dependable infrastructure — is the entire reason we exist.
We work with government IT contractors, enterprise teams, and technical organizations that need rare, hands-on capability. Our reference work runs deep in two domains: field service AI and AI-native unified communications. When the problem doesn't have a tutorial, that's where we're most useful.
- Senior engineers on every engagement
- 100%
- Core capability areas
- 4
- Deep reference domains
- 2
How we work - Senior engineers, end to end.
We don't staff pyramids or hand the real work to juniors. The people who scope your system are the people who build it.
- We build, we don't advise. Our deliverable is working infrastructure — running code, observable systems, and the documentation to operate them — not a slide deck of recommendations.
- Production from day one. Latency budgets, failure modes, and operability are design inputs, not afterthoughts. We build for the second year, not the first demo.
- Depth over breadth. We take a small number of hard problems and go all the way down, rather than spreading thin across work anyone could do.
From the blog
Notes from the field on building AI systems that hold up in production — architecture, voice pipelines, and the unglamorous engineering that makes them reliable.
Tell us about your AI systems problem
Where to reach us
- United States
Remote-first engagements
Serving clients nationwide - Get in touch
hello@pergamonconsultants.com
Available for new engagements